Frequently Asked Questions

Answers to the questions we hear most. If yours isn't here, email tropicalfishimports@icloud.com or call 403-380-4506 during store hours.

Where are you and what are your hours?

We are at 1509 3 Ave S, Lethbridge, Alberta T1J 0K9. Open Monday to Friday 11:00 am – 7:00 pm, Saturday 10:00 am – 6:00 pm, Sunday 12:00 pm – 5:00 pm, and most holidays 11:00 am – 5:00 pm. See our Visit Us page for a map and directions.

Do you ship, and where?

We ship dry goods across Canada from Lethbridge. Orders under $99.99 are charged live carrier rates at checkout; orders of $99.99 and over ship free (oversized items such as aquariums and bulk substrate are quoted separately). Live fish, plants and invertebrates ship Mondays and Wednesdays only, and we do not ship livestock to the Maritime provinces or the territories. Full details are on our Shipping Policy.

Can I order online and pick up in store?

Yes. Choose local pickup at checkout — it's free. We'll email you when your order is ready, usually within 24 hours. Bring your order number.

Do you guarantee your livestock?

Yes. If you buy in store and an animal dies within 14 days, bring it back with your receipt and a sample of your tank water and we'll replace it or issue store credit. If it was shipped, email us within 2 hours of delivery with a photo of the animal in the unopened bag. The free water test is how we work out what happened. See our Livestock Guarantee for the full terms.

Is water testing really free?

Yes — in-store water testing is free, and you don't need to have bought anything from us. Bring about a cup of tank water in a clean container. Nearly every livestock problem comes down to water, so it's where we start.

What do you carry?

Freshwater tropical fish — tetras, livebearers, corydoras, plecos including L-numbers, African and South American cichlids and bettas — plus marine fish, invertebrates and reef supplies, and live aquarium plants. We also stock aquariums, filtration, heating, lighting, foods, water treatments and test kits.

What brands do you stock?

We carry reliable, hobby-standard equipment across filtration, heating, lighting, foods, water treatments and test kits. Stock varies, so if you're after a specific brand or product, call 403-380-4506 and we'll check before you drive in.

Do you carry marine and reef livestock?

Yes — we carry marine fish, invertebrates and reef supplies. Selection changes, so call ahead for a specific species or coral.

I'm new to fishkeeping — can you help?

That's a big part of what we do. Tell us your space, budget and water, and we'll help you set the tank up and stock it in the right order. Whether it's a 10 gallon first tank or something larger, we'd rather answer your questions before you buy than replace a fish afterwards.

What's your return policy?

Unopened dry goods can be returned within 30 days with proof of purchase, no restocking fee. Opened foods, medications and water treatments, used equipment and special orders are not returnable. Faulty equipment is covered by the manufacturer's warranty and we'll help you deal with them. Livestock is handled under our Livestock Guarantee, not returns. See our Refund Policy for details.

Still have a question?

Email tropicalfishimports@icloud.com or call 403-380-4506 during store hours. For stock questions, calling ahead is the fastest way to confirm what's in the tanks before you visit.